Privacy Policy
Last updated: January 2026
1. Introduction
Painter & Decorator Swansea ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide to us when you:
- Request a quote or contact us
- Subscribe to our newsletter (if applicable)
- Interact with our website
This information may include:
- Name
- Email address
- Phone number
- Postal address/postcode
- Project details and requirements
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type
- Operating system
- Access times
- Pages viewed
- Referring website
3. How We Use Your Information
We use the information we collect to:
- Respond to your quote requests and inquiries
- Provide our painting and decorating services
- Communicate with you about your project
- Send you marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
4. Legal Basis for Processing (UK GDPR)
We process your personal data on the following legal bases:
- Legitimate Interest: Processing necessary to provide you with quotes and services
- Consent: Where you have given explicit consent for marketing communications
- Contract: Processing necessary to fulfill our contractual obligations
- Legal Obligation: Processing required to comply with legal requirements
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide you with our services
- Comply with legal obligations (e.g., tax records for 7 years)
- Resolve disputes
- Enforce our agreements
Quote request data is typically retained for 2 years. Project data is retained for 7 years for warranty and legal purposes.
6. How We Share Your Information
We do not sell your personal information. We may share your data with:
- Service Providers: Email services, hosting providers, and analytics platforms
- Legal Requirements: When required by law or to protect our rights
7. Your Rights Under UK GDPR
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data
- Restriction: Limit how we use your data
- Portability: Receive your data in a portable format
- Object: Object to processing for marketing purposes
- Withdraw Consent: Withdraw consent at any time
8. Cookies
We use cookies and similar technologies to improve your experience on our website. For more information, please see our Cookie Policy.
9. Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies.
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: JayCooze01@outlook.com
- Phone: +447776954127
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.